TERMS AND CONDITIONS.
Please read these before placing any orders
The exact fabric shown in the product pictures might not be available, but if not, similar fabric will be chosen. This information will be communicated with you before I start making your item.
- This plush/doll is *MADE TO ORDER* with the details you specify.
- Orders are full about a year in advance, please check before payment.
- A second invoice will be sent at the beginning of the month that your item will be sewed, by which time payment will be due.
- Payments can be made any time before the second invoice or at the receipt of the second invoice after which fabric choices will be communicated with you.
- Should you decide to cancel your order before the second invoice, or before fabric prep on your item has started, any monies paid by you will be refunded.
- If orders for booked slots have not been placed through the website and paid by the 1st of the month your slot is booked in, your booking will automatically be cancelled. Bookings cannot be moved if payment has not been made by the 1st. All bookings are full for the year.
- All orders are made and shipped in the order in which they have been allocated to slots.
- Returns are not accepted on personalized items, but please communicate any issues you might have with the item and I will endeavour to resolve the issue.
- Orders placed without a booked slot will be void except for items in the Immediately Available category. Thank you.